Mitra Tema Cycle 2

Join Berijalan, a distinguished member of the Astra International group, dedicated to streamlining and perfecting business processes through innovative service solutions. We're seeking dynamic individuals to fill our Mitra Tema Cycle 2 position, where you'll become a vital part of our customer experience team in Yogyakarta. In this role, you'll be responsible for managing and enhancing customer interactions, ensuring that every customer feels valued and understood. This is an opportunity to grow and develop your skills in a supportive and innovative environment.

As a Mitra Tema Cycle 2 at Berijalan, you'll be at the forefront of delivering exceptional customer service. You'll work closely with our team to develop and implement strategies that enhance customer satisfaction. This role is perfect for individuals who are passionate about customer service and are looking to make a significant impact in a growing company.

📋 Tanggung Jawab Pekerjaan

• Manage and enhance customer interactions to ensure high levels of satisfaction.
• Develop and implement customer service strategies to improve overall experience.
• Monitor customer feedback and use it to make data-driven improvements.
• Collaborate with the team to resolve customer issues efficiently and effectively.
• Train and mentor new team members to ensure consistent service quality.
• Stay updated with industry trends and best practices in customer service.
• Report on customer service metrics and provide insights for continuous improvement.
• Participate in team meetings and contribute to the development of service solutions.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in using customer service software such as Zendesk or Freshdesk.
• Knowledge of customer service best practices and industry standards.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Fluent in both English and Indonesian.
• Previous experience working in a fast-paced, service-oriented environment.

🛠️ Keahlian

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