Night Audit Front Desk Agent - Luxury Hospitality

Join NAGOMI SUITES JAKARTA, a premier luxury hospitality destination in the heart of Jakarta Selatan, as our Night Audit Front Desk Agent. This pivotal role ensures seamless overnight operations, delivering exceptional guest experiences while maintaining the high standards of our esteemed establishment. As a Night Audit Front Desk Agent, you'll be the first point of contact for guests arriving after hours, providing a warm and professional welcome. Your primary responsibility is to conduct thorough night audits, ensuring all rooms are clean, secure, and prepared for the next day's guests. You'll also handle check-ins, check-outs, and manage guest inquiries with efficiency and discretion. This role offers a unique opportunity to be part of a dynamic team in a luxurious setting, with opportunities for professional growth and development.

At NAGOMI SUITES JAKARTA, we pride ourselves on our commitment to excellence and guest satisfaction. Our state-of-the-art property features modern amenities, elegant rooms, and exceptional service. As a Night Audit Front Desk Agent, you'll have the chance to work in a vibrant and bustling environment, contributing to the seamless operation of our hotel. We offer a competitive salary, comprehensive benefits, and a supportive work culture that values your contributions.

If you're a detail-oriented professional with a passion for hospitality, we invite you to join our team and be part of the NAGOMI SUITES JAKARTA family. Apply now and take the first step towards an exciting and rewarding career in luxury hospitality.

📋 Tanggung Jawab Pekerjaan

• Conduct thorough night audits to ensure all rooms are clean, secure, and prepared for the next day's guests.
• Provide a warm and professional welcome to guests arriving after hours, handling check-ins and check-outs efficiently.
• Manage guest inquiries and resolve any issues promptly and discreetly.
• Monitor and maintain the front desk area, ensuring it is clean and well-organized.
• Collaborate with the housekeeping team to ensure all rooms are ready for the next day's guests.
• Assist in managing the front desk operations, including reservations and guest communications.
• Ensure compliance with hotel policies and procedures, maintaining a high standard of service.
• Participate in team meetings and contribute to the continuous improvement of front desk operations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front desk or similar role in the hospitality industry.
• Proficient in using front desk software such as PMS (Property Management System) and POS (Point of Sale) systems.
• Excellent communication and interpersonal skills, with the ability to handle guest inquiries professionally.
• Strong attention to detail and the ability to work efficiently under pressure.
• Familiarity with hotel operations and procedures, including housekeeping and guest services.
• Ability to work flexible hours, including evenings, nights, and weekends.
• Fluency in English and Indonesian, both written and spoken.
• Valid SIM (Student Immigration) card or work permit for Indonesia.

🛠️ Keahlian

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