Client Support Officer - Bali (Remote)

Join Quipper as a Client Support Officer and play a pivotal role in driving customer success and retention for our partner schools across Southeast Asia. Based in the vibrant and dynamic region of Bali, you will be the first point of contact for our partner schools, ensuring their needs are met and their experience with Quipper is exceptional. In this role, you will handle a wide range of support requests, from troubleshooting technical issues to providing training and guidance on our platform. This is a unique opportunity to be part of a growing company that is revolutionizing education in the region.

As a Client Support Officer, you will work closely with our partner schools, understanding their unique needs and challenges. You will use your excellent communication skills to build strong relationships with our clients, ensuring their satisfaction and loyalty. This role is perfect for someone who is passionate about customer service and wants to make a real impact in the education sector.

Quipper is a leading edtech company that is transforming the way students learn. We are committed to providing high-quality, innovative solutions that empower students and educators. By joining Quipper, you will be part of a team that is dedicated to making a difference in the lives of students across Southeast Asia.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for partner schools, providing timely and efficient support.
• Troubleshoot and resolve technical issues related to Quipper's platform and services.
• Provide training and guidance to partner schools on how to use our platform effectively.
• Assist in the onboarding process for new partner schools, ensuring a smooth and successful integration.
• Monitor and analyze customer support data to identify trends and areas for improvement.
• Collaborate with cross-functional teams to ensure the delivery of high-quality customer support.
• Provide regular updates to partner schools on the status of their requests and any ongoing projects.
• Contribute to the development of best practices and procedures for customer support.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a relevant field, such as Business Administration, Computer Science, or a related discipline.
• Minimum of 2 years of experience in customer support or a related role.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to work under pressure.
• Familiarity with customer relationship management (CRM) software, such as Zendesk or Salesforce.
• Experience with educational technology platforms is a plus.
• Ability to work independently and as part of a team.
• Passion for customer service and a commitment to delivering exceptional support.

🛠️ Keahlian

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